E-commerce

WhatsApp customer service for your online store

Product Q&A, order status, returns, sizing — answered from your real catalog and policies. Pre-sale lead capture for the high-intent enquiries.

Why WhatsApp matters for SEA e-commerce

Your customers DM you on WhatsApp. They photograph an order screenshot and ask "is this still available in white?" They send a voice note in Bahasa asking when their parcel will arrive. They want to know your return policy before they buy.

Email is a fallback. Live chat on the website is a fallback. The actual sale conversation happens in WhatsApp.

What Replai handles

Product Q&A. Pricing, sizing, availability, materials, compatibility. Replai answers from your product catalog — paste a Google Doc URL, link your FAQ, upload a PDF — so prices are always right.
Order screenshots. Customer sends a photo of their order confirmation? Replai reads it, sees what they bought, answers in context. No "please send your order number" friction.
Return and refund questions. The bot quotes your policy verbatim from your KB. No improvising, no contradicting your published terms.
Pre-sale lead capture. When a customer asks about a custom order, bulk quantity, or a quote, Replai flags it as a buy signal and the operator dashboard surfaces it. Your team follows up where the money is.
Voice notes + photos. Older customers, mobile-first customers, customers who'd rather show than type. All handled.

Where to draw the line

Replai answers what it knows. For what it doesn't — a complaint about a damaged shipment, a custom-pricing request, a refund decision — it says "let me check with the team" and the operator dashboard flags it for human review.

That's the design. The bot is an inbox-replacement for the predictable 70% of customer messages. The other 30% still need you — but now they're queued and labeled, not buried under everything else.

Set up in 5 minutes

Pair your WhatsApp Business number, pick the E-commerce template, link your product catalog (Google Sheet works, PDF works, FAQ page works). First customer question answered minutes later.

Want this on your number?

7-day free trial — no credit card, no API key.

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