Beauty salons

WhatsApp booking and FAQ for beauty salons

Customers book appointments, ask about services and prices, and get reminders on WhatsApp — all answered automatically while you focus on the chair.

The pain

If you run a salon, your phone never stops. A regular asks if you can squeeze her in this Saturday. A first-timer asks how much a balayage costs. Three more ask about your hours, parking, and whether you take walk-ins. By the time you've washed your hands between clients and replied, the bride-to-be has gone to a competitor who answered in two minutes.

Most of those messages need the same answers every time — what services do you do, how much, who's the stylist, when are you open, do you have an appointment tomorrow. You're not actually selling on WhatsApp. You're translating the same five answers into a hundred conversations a week.

What Replai does

Drop your salon's service menu, price list, stylist availability, and opening hours into Replai once. The bot pairs to your salon's WhatsApp Business number in 30 seconds and answers from that knowledge base — accurately, in the customer's language, the moment a message comes in.

When someone wants to book — gives you a date, mentions a stylist, asks about availability — Replai captures the request to a Google Sheet your reception checks every morning. Name, requested service, preferred stylist, preferred day/time, contact. Reception confirms and schedules; the bot doesn't try to manage your calendar autonomously.

When a message is a real complaint — "my colour is fading after a week" — or anything that needs a human, Replai flags it on the dashboard and pauses on that conversation until you take over.

What you get

Service + price answers from your real menu. Drop your service list and pricing as a Google Doc. Replai quotes correctly and says "let me check with the team" on edge cases instead of making things up.
Booking intake to a Google Sheet. Each booking-shaped enquiry lands as a row with the details your reception needs to confirm. Walk-ins, regulars, and first-timers all captured.
Multilingual auto-detect. English, Bahasa Malaysia, Mandarin, voice notes included. Mixed-language messages (the way customers actually write) work natively.
Out-of-hours coverage. Late-night enquiries get accurate replies instead of being lost overnight. "We're closed, the earliest slot tomorrow is 10am with Mei — would you like me to hold it?"
Flagging for the awkward ones. Complaints, refund requests, and anything the bot shouldn't try to handle get pushed to a queue on your dashboard for human reply.
One-time setup, no maintenance. When you change prices or add a new service, you update one Google Doc — the bot picks it up automatically.

Where to draw the line

Replai is not your booking system. It doesn't write into your calendar, doesn't take payments, and doesn't replace the human judgement of when to fit someone in around a colour service. What it does is shave 60–70% of the repetitive "are you open?" and "how much?" and "can I book Saturday?" off your inbox — so the time you spend on WhatsApp is the time that needs you, not the time anyone could have answered.

It also doesn't do outbound marketing. If you want broadcast campaigns to your client list, you'll want a separate tool for that (or one of the WhatsApp Business API products built for marketing). Replai is for the inbound side — the messages your customers are already sending you.

Setup in 5 minutes

Pair your salon's WhatsApp Business number via QR code — 30 seconds, no Meta application needed
Drop in your service menu, pricing, stylist list, opening hours (a Google Doc works fine)
Connect a Google Sheet for booking captures
First customer enquiry answered minutes later

What it costs

From $19/month, AI included. No per-message fees, no API keys to manage. 7-day free trial — pair your number, see how it handles a busy Saturday, decide.

Want this on your number?

7-day free trial — no credit card, no API key.

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