Refund Policy

Try Replai free for 7 days. If you upgrade and decide it’s not for you within the first 7 days of your first paid charge, email us and we’ll refund the full amount, no questions asked. That applies to monthly and yearly plans alike. After that, we don’t pro-rate refunds for the remainder of a billing period, whether that period is a month or a year, but you can cancel any time and you keep access until it ends.

If you’re unhappy with Replai for any reason within 7 calendar days of your first paid charge, email hello@replai.pm with the subject line “Refund” and we’ll refund the full amount of that first charge to your original payment method within 5 business days.

The guarantee applies once per workspace. Subsequent renewals or plan upgrades after the initial 7-day window are not covered.

You can cancel any time from Settings on your dashboard. Cancellation takes effect at the end of your current billing period; you keep full access until then. We do not pro-rate refunds for the unused portion of a paid month.

Yearly plans are billed once for twelve months of service at the price of eleven (“1 month free”). The 7-day money-back guarantee covers a first yearly charge exactly as it covers a first monthly charge: cancel within 7 days of that charge and the full amount is refunded.

After the 7-day window, a yearly charge is not refunded pro-rata. Cancelling a yearly plan stops the next renewal; you keep full access, including your monthly conversation allowance, until the end of the twelve months you paid for. The free month is part of that year and is not refundable separately.

Switching between monthly and yearly billing takes effect at your next renewal. Upgrading a yearly plan to a higher tier mid-year is handled as a plan change through Polar, which charges only the difference for the remaining term.

If a sustained Replai outage prevents your bot from replying for more than 24 consecutive hours within a billing month, we will issue a pro-rated refund or service credit for the affected time on request. Email hello@replai.pm and reference the incident — our status page at status.replai.pm shows historical uptime.

Outages caused by upstream WhatsApp/Meta restrictions, AI provider downtime, or factors outside our control are not covered, but we’ll always communicate them on the status page.

If you believe you’ve been charged in error (e.g., for a subscription you cancelled before renewal), email hello@replai.pm with your account email and the Polar order id (it’s on your receipt email) and we’ll investigate. Confirmed billing errors are refunded within 5 business days.

Refunds are issued through Polar (our payment processor and merchant of record) to the original payment method. Bank processing times vary; the credit usually appears in 3–10 business days after we process the refund on our end.

The 7-day free trial does not require a payment method. No charge is made unless you actively pick a paid plan, so there is nothing to refund if you don’t convert.

High-touch managed accounts billed offline by invoice are subject to the refund terms in the individual service agreement, not this page.

All refund requests go to hello@replai.pm. We aim to reply within one business day.