WhatsApp for dental clinics

The pain

If you run a dental clinic, your WhatsApp Business inbox runs on a tight loop of the same questions: "How much for scaling and polishing?", "Do you accept [insurance panel]?", "Earliest slot for a check-up?", "Do you do braces consultation?", "Open Saturday morning?". Your reception fields these between calling patients in from the waiting room and chasing up post-treatment follow-ups.

By the time they get to a message, the patient has already messaged two other clinics. You lose the booking to whoever answered first.

What Replai does

Drop your clinic's information into Replai once — treatment menu, fee schedule, accepted insurance panels, dentist availability, opening hours, location, languages your team speaks. The bot pairs to your clinic's WhatsApp Business number in 30 seconds and handles the predictable enquiries while your reception focuses on patients in the chair.

When a patient wants to book — gives a date, asks about a specific dentist, asks about a treatment — Replai captures it to a Google Sheet with the details your front desk needs to schedule. Name, requested treatment, preferred slot, contact, insurance panel if mentioned. Reception confirms and schedules; the bot doesn't try to manage your appointment system autonomously.

What you get

• Treatment + fee answers from your real price list. Drop in your services and pricing as a Google Doc. Replai quotes correctly — "scaling and polish is RM 120" — and says "let me check with the dentist" on edge cases instead of guessing.
• Appointment intake to a Google Sheet. Every booking-shaped enquiry lands as a row with the context reception needs. Walk-ins, follow-ups, first-timers — all captured.
• Panel + insurance answers. "We accept [panel name]", "We don't take that one but here are the ones we do" — read from your maintained panel list. Stops the repetitive "call us back to check" back-and-forth.
• Multilingual auto-detect. Bahasa Malaysia, English, Mandarin, voice notes included. Important for older patients who message in mixed languages or send voice notes describing symptoms.
• Out-of-hours coverage. Weekend and after-clinic-session messages get accurate replies. "We're closed, earliest slot tomorrow is 9am with Dr Lee — would you like me to hold it?"
• Symptom redirection. Patients describing pain or asking "is this normal?" get redirected to book a slot instead of an auto-generated diagnosis. "That's something Dr Lee should take a look at — earliest opening is tomorrow 9am, want me to hold it?"
• Flagging for emergencies. Anyone describing severe pain, swelling, or what sounds urgent — pushed to a queue on your dashboard for human reply immediately.

Where to draw the line

Replai is not a clinical advisor. It does not give medical or dental advice, does not interpret symptoms, does not suggest treatments, and does not replace your dentist's judgement. We instruct the bot explicitly to redirect any clinical question to "please consult with our dentist — would you like me to book you a slot?".

It also doesn't write into your practice management system or process payments. What it does is shave 60–70% of the repetitive "are you open" and "how much" and "do you take [panel]" off your reception's plate — so they can spend their time with the patients in front of them.

Setup in 5 minutes

1. Pair your clinic's WhatsApp Business number via QR code — 30 seconds, no Meta application needed
2. Drop in your treatment menu, fee schedule, panel list, opening hours, dentist availability (Google Doc works fine)
3. Set the system prompt to redirect anything clinical to "consult our dentist / book a slot"
4. First patient enquiry answered within minutes

What it costs

From $19/month, AI included. No per-message fees, no API keys to manage. 7-day free trial — pair your number, see how it handles a busy morning, decide.

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