For clinics

WhatsApp appointment booking for clinics in Malaysia

Patients book appointments, get reminders, and ask FAQ on WhatsApp — automated, no app downloads, no waiting for the front desk to pick up.

If you run a clinic in Malaysia, your reception's WhatsApp inbox is probably busier than the phone. Patients ask about appointment slots, opening hours, what the consultation costs, whether you accept their insurance panel, how to get to the clinic. Most of them want a yes/no or a number — they don't need to talk to a human, they just need an answer faster than your front desk can give it during a busy clinic session.

Replai pairs to your clinic's WhatsApp Business number and handles the predictable enquiries while your reception focuses on patients in front of them.

The kinds of messages a clinic gets

Appointment requests — "Boleh booking for tomorrow morning?", "Earliest slot for [doctor name]?", "Walk-in OK ke?"
Opening hours + clinic session info — "Open Saturday ke?", "What time consultation last?", "Lunch break?"
Service + price questions — consultation fee, specific procedure costs, what's included
Panel + insurance — "Accept [insurance/panel name] ke?", "Cashless ada?"
Location + parking — directions, nearest LRT, parking situation, ground floor access
Document + record requests — MC, referral letters, follow-up reports, past visit summaries
Repeat-script requests — chronic-condition patients asking for refill arrangements

What Replai handles

Service Q&A from your real price list. Drop in your services and fees as a Google Doc or PDF. Replai quotes correctly — and says "let me check with the team" on edge cases instead of guessing.
Appointment intake to a Google Sheet. Patient asks for an appointment, Replai captures the details (name, requested doctor, preferred date/time, contact, reason if shared) to a sheet. Your reception confirms and schedules the same morning.
Panel / insurance answers. Reads from your maintained panel list — "yes we accept [panel name]" or "we don't, here's the cashless network we do accept". Stops the repetitive front-desk callbacks.
Multilingual auto-detect. Bahasa Malaysia, English, Mandarin — handled per message, including voice notes from older patients.
Operating hours awareness. Out-of-hours messages get the right reply automatically — "we're closed, doctor next available at 9am Monday, walk-in or WhatsApp us to book".
Flag escalation. A patient sounding distressed, asking about emergency symptoms, or describing something the bot shouldn't answer — flagged for human review immediately on your dashboard.

Where to draw the line

Replai is not a clinical advisor. It does not give medical advice, doesn't interpret symptoms, doesn't suggest treatments, and doesn't replace your doctor's judgment. We instruct the bot explicitly to redirect any clinical question to "please consult with our doctor — would you like me to book you a slot?".

It also doesn't process payments or write into your practice management system. What it does is shave 50–70% of the repetitive inbound off your front desk — the "are you open" and "how much" and "do you take [panel]" — so reception can spend their time with the patients actually in the clinic.

Setup in 5 minutes

Pair your clinic's WhatsApp Business number via QR code — 30 seconds, no Meta application needed
Drop in your services list, fee schedule, panel list, opening hours, and doctor schedules (Google Doc works fine)
Set the system prompt to redirect anything clinical to "consult our doctor / book a slot"
First patient enquiry answered minutes later

What it costs

From $19/month, AI included. No per-message fees, no API keys to manage. 7-day free trial — pair your number, see how it handles a morning of enquiries, decide.

Want this on your number?

7-day free trial — no credit card, no API key.

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