Can a WhatsApp bot handle trial session bookings for a gym?

Yes. It answers class times, membership fees and trial rules from your knowledge base, collects the prospect's name, number and preferred slot, and logs it to a Google Sheet for a coach to confirm. Follow-up campaigns for lapsed trial bookings are available on the Growth plan.

Will it answer members who were already messaging us?

No. New accounts answer new conversations only: chats already on the phone when you pair stay with you, and only people who message for the first time get the AI. You can release a single old thread to the bot or switch to answering everyone in Settings, and take any conversation back by replying yourself.

Can it answer in more than one language?

Yes. It follows the member's language message by message, including voice notes, so a member who writes in Spanish gets Spanish and one who writes in English gets English, with Malay, Mandarin, Arabic and most other languages handled the same way.

How much does it cost for a gym?

On Replai the Starter plan is $19 a month for one WhatsApp number and 120 conversations a cycle, where a conversation is one customer thread of up to five bot replies; Growth is $49 for up to three numbers, 300 conversations and campaigns. The AI is included, there are no per-message fees because it pairs to your existing number, and the 7-day trial needs no card.

WhatsApp for gyms and fitness studios

Quick answer

A gym assistant on WhatsApp answers class timetables, membership tiers and fees, trial pass rules, opening hours and what to bring, from a document you keep current. Trial and membership enquiries are logged to a Google Sheet with the prospect's name, question and preferred day. Injuries, cancellations, refunds and trainer matching are flagged for a coach.

Timetable and membership answers come from your own price list, not from guesswork.
Trial requests become sheet rows your front desk works through at nine each morning.
Freeze, cancellation and corporate-rate questions are answered from your policy document.
Injury reports, refunds and complaints are pushed to the dashboard for a human reply.

At a glance

It answers

Membership prices and freezes
Class timetable
Trial and day passes
Opening hours

It hands to you

Injuries and medical questions
Cancellations and refunds
Trainer matching

10 min

to set up

New chats

only, by default

Any

language

Gyms & studios

answered by Replai, after hours

How much is monthly? Any morning classes?21:14
Monthly is $59, no contract. Morning classes: HIIT 7am Mon/Wed/Fri, Yoga 8am Tue/Thu. Free trial pass this week, want one?21:14
Yes please, Daniel21:16
Trial pass noted for Daniel, and the front desk confirms it before your first session. Show this chat when you arrive and bring a towel. Which day are you coming?21:16

Illustrative exchange. Your bot answers from your own prices, hours and rules.

Replai knowledge base screen with pasted prices, hours and policies — Your prices, hours and rules live here. Paste them once; every answer comes from this.

Replai leads table showing captured customer details — Every enquiry that shows intent lands in a sheet with the name, number and what they asked.

The pain

Prospects join wherever someone answers. The MIT lead response study found that calling a web lead within five minutes rather than thirty makes contact 100 times more likely, and qualification 21 times more likely (InsideSales.com/MIT Lead Response Management Study, 2007). Someone asking about a trial pass tonight is deciding tonight, not next week.

If you run a gym or fitness studio, your WhatsApp Business inbox lives in this loop: "What time is the morning class?", "Do you have personal training?", "How much for monthly membership?", "Can I do a trial?", "Is the studio open on Sunday?". The same five questions, all day, every day.

You answer between sets at the rack, after the 7am class, while you're warming up a client. Or you don't — and the prospect who wanted to come in for a trial that evening goes to the studio that replied first.

What can a WhatsApp bot handle for a gym?

Drop your studio's information into Replai once — class schedule, trainer bios, membership tiers and pricing, location, parking, trial-session policy, what to bring. The bot pairs to your studio's WhatsApp Business number in 30 seconds and answers from that knowledge base, in the member's language, the moment a message arrives.

When a real prospect lands — wants to book a trial, asks for a specific class, wants to know about personal training — Replai captures the lead to your Google Sheet. Name, what they asked about, when they wanted in, contact. You follow up the next morning or have your front desk handle it.

What you get

Schedule + pricing answers from your real timetable. Drop your class schedule and price list as a Google Doc. Replai quotes correctly and says "let me check with the team" on the edge cases instead of guessing.
Trial / membership intake to a Google Sheet. Every prospect who asks about joining lands as a row with the relevant context. Your front desk works through them at 9am.
Any language, auto-detected. English, Malay, Mandarin, Spanish, Arabic and more, voice notes included. Mixed-language messages (the real way people write) handled natively.
Out-of-hours coverage. Late-night enquiries get accurate replies instead of being lost overnight. "We're closed, the earliest class tomorrow is 6am with Coach Lee — want me to hold you a spot?"
Membership and policy questions. "Can I freeze my membership?", "What's the cancellation policy?", "Do you do corporate rates?" — answered from your actual policy doc, not made up.
Flagging for the awkward ones. Complaints, refund requests, injury reports — pushed to a queue on your dashboard for human reply.

What should stay with your coaches?

Replai is not your booking system. It doesn't write classes into your timetable, doesn't process membership payments, and doesn't replace your trainers when someone wants real coaching advice. What it does is shave 60–70% of the repetitive "are you open" and "how much" and "can I trial" off your inbox — so the time you spend on WhatsApp is the time that actually needs you.

Outbound is paced, not a blast. Growth and above can message members who have opted in, spaced out and capped per hour and per day: a class-change notice, or a follow-up to trials that never converted. A New Year promo to 2,000 ex-members who never opted in is a different category of tool (WhatsApp Business API plus a BSP), and pushing that volume through a linked device is how numbers get banned. Replai's centre of gravity is the inbound side.

Setup in 5 minutes

Pair your studio's WhatsApp Business number via QR code — 30 seconds, no Meta application needed
Drop in your class schedule, pricing, trainer info, opening hours, trial policy (Google Doc works fine)
Connect a Google Sheet for trial / membership intake
First prospect message answered within minutes

What it costs

From $19/month, AI included. No per-message fees, no API keys to manage. 7-day free trial — pair your number, see how it handles a Monday morning rush, decide.

Want this on your number?

7-day free trial — no credit card, no API key.

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Frequently asked questions

Can a WhatsApp bot handle trial session bookings for a gym?: Yes. It answers class times, membership fees and trial rules from your knowledge base, collects the prospect's name, number and preferred slot, and logs it to a Google Sheet for a coach to confirm. Follow-up campaigns for lapsed trial bookings are available on the Growth plan.
Will it answer members who were already messaging us?: No. New accounts answer new conversations only: chats already on the phone when you pair stay with you, and only people who message for the first time get the AI. You can release a single old thread to the bot or switch to answering everyone in Settings, and take any conversation back by replying yourself.
Can it answer in more than one language?: Yes. It follows the member's language message by message, including voice notes, so a member who writes in Spanish gets Spanish and one who writes in English gets English, with Malay, Mandarin, Arabic and most other languages handled the same way.
How much does it cost for a gym?: On Replai the Starter plan is $19 a month for one WhatsApp number and 120 conversations a cycle, where a conversation is one customer thread of up to five bot replies; Growth is $49 for up to three numbers, 300 conversations and campaigns. The AI is included, there are no per-message fees because it pairs to your existing number, and the 7-day trial needs no card.

Sources

About WhatsApp, WhatsApp, 2026-09-07
Lead Response Management Study, InsideSales.com and MIT, 2007
Making voice messages better, WhatsApp blog, 2022-03-30