AI replies for your WhatsApp customers. On your own number.
Scan a QR, paste your prices and hours, and Replai replies to new customers 24/7 in their language.
a real reply, 4 seconds later
- Pairs to your existing number by QR. No new SIM, no Meta application.
- 7-day free trial, no card. The AI is included in the price.
- No AI provider account, no API key, no token bill.
- Answers new customers at once. Existing chats wait 5 minutes for you first.
Free, no sign-up
See it answer for your business first.
Paste your website, or your price list if you have no website. In about 20 seconds you get a private page with three questions your customers already ask and the replies Replai would send.
How it works
From sign-up to a live, answering number in five minutes.
Scan
Open WhatsApp on your phone, Linked devices, scan the QR on your dashboard. About a minute. Your number keeps working on your phone as before.
Paste
Give it your prices, hours, policies, a PDF or your website address. It answers from that and nothing else.
Let it answer
New customers get an instant reply in their own language, voice notes and photos included. Anything sensitive is flagged for you to step in.
This is the whole dashboard. Set up in five minutes, no code.
Connect in one scan. Open WhatsApp, Linked devices, point at the QR. Your phone keeps working as before.
Small businesses on three continents already let it answer.
A tuition centre in Malaysia answering parents in Mandarin. A health helpline in India replying in Hindi. A medical supplies store in Morocco handling Darija voice notes. Same product, same five-minute setup.
- replies sent to customers
- 1,200+
- voice notes transcribed and answered
- 98
- countries where it already answers
- 4
Built in Malaysia in 2026 by a founder who was answering 150 WhatsApp messages a day in his own store. Replai is the tool he wished he had.
Read the storyProof from our own store
It chased 49 unpaid orders. 17 of them paid.
We switched on unpaid-order follow-ups on our own online store and left it alone. When an order stalls, the customer gets one WhatsApp message within 30 minutes, from the store's own number, with the link to pay. If nothing changes, one reminder the next day. Then it stops.
- recovered in 13 days, about US$470
- MYR1,924
- median time from message to payment
- 55 min
- paid within a day of the message
- 16 of 17
Our own WooCommerce store, 13 to 26 September 2026, counted from the production database. An order counts only if it was paid within 7 days of the first message, and some might have paid anyway. Order messages work with WooCommerce and Shopify on the Growth plan and above.
Harbour Lane Bakery
Unpaid order follow-up, from the shop's own number
Order 1051 placed, waiting for payment · 21:02
Paid at 22:27, 55 minutes after the message
Example conversation. The timing matches the median on our own store.
Pricing
One price, AI included. From $19 a month.
7-day free trial on every paid plan, no credit card. One conversation = up to 5 bot replies in a thread; top up anytime with Conversation Packs from $7. Cancel any time.
Starter
For solo operators getting their first inbound flow live.
- 1 WhatsApp number
- 120 conversations / cycle
- Knowledge base + lead capture
- Voice notes and images understood
- Basic flag review
- +100 conversations for $9, anytime
Growth
When inbound is steady and you want outbound campaigns.
- Up to 3 WhatsApp numbers (shared cap)
- 300 conversations / cycle
- Broadcast to your list (WhatsApp blasting) + Sheets
- WhatsApp order updates (WooCommerce & Shopify)
- Abandoned cart & payment recovery (WooCommerce & Shopify)
- Voice notes and images understood
Pro
Multiple numbers and generous capacity for agencies.
- Up to 5 WhatsApp numbers (shared cap)
- 600 conversations / cycle
- Custom system prompts per bot
- Broadcast to your list (WhatsApp blasting) at scale
- 1-click translate your broadcast into each lead’s language
- Broadcast replies and results filled back into your existing list
A conversation = one customer thread, up to 5 bot replies; longer back-and-forths count as more than one. Caps reset each month (yearly subscribers included) and are shared across all the numbers on a plan. Going over? Add a Conversation Pack, +100 from $7 any time. One-time charge, and your plan’s own conversations are spent first, so whatever is left of a pack rolls into the next cycle and stays yours for 12 months.
What is on which plan
| Feature | Starter | Growth | Pro |
|---|---|---|---|
| WhatsApp numbers | 1 | 3 | 5 |
| Conversations per cycle | 120 | 300 | 600 |
| Extra 100 conversations | $9 | $8 | $7 |
| Broadcast to your list (WhatsApp blasting) | — | Yes | Yes |
| Order updates and recovery (WooCommerce, Shopify) | — | Yes | Yes |
| 1-click translate broadcast into each lead’s language | — | — | Yes |
| Broadcast replies and results filled back into your existing list | — | — | Yes |
| Bot replies with a voice note | — | — | 300 min / cycle |
| Outbound ceiling, per number per day | 200 | 500 | 1,000 |
| Answers from your knowledge base | Yes | Yes | Yes |
| Voice notes transcribed and answered | Yes | Yes | Yes |
| Photos and receipts read | Yes | Yes | Yes |
| Replai writes to your Google Sheet from the conversation — leads, bookings, whatever you ask for | Yes | Yes | Yes |
| Contest and receipt entries | Yes | Yes | Yes |
| Broadcast lands at each lead’s own local time | Yes | Yes | Yes |
The outbound ceiling is the most a single number may send in a day on that plan; broadcasts and order updates share it, and every number starts at a gentler 30 an hour and 200 a day that you can change in Settings.
Managed setup, for businesses that would rather not touch it.
Hands-on onboarding, custom system prompts tuned to your tone, your brand on the dashboard, white-label everything, ongoing tuning and flag review. Pricing scoped to volume.
Built for the businesses that live in WhatsApp.
Tuition centres
Fees, timetables, trial classes, parent enquiries. Leads land in your sheet.
Clinics
Opening hours, services, appointment triage, without touching patient records.
Online stores
Product questions, delivery, returns. Prices always from your own list.
Receipt contests
Customers send a receipt photo, the bot logs the entry. You draw the winner.
Comparing tools?
Honest comparisons, including where the other tool is the better fit.
Things people ask before they sign up.
Straight answers, including the one about bans. Anything else, email hello@replai.pm and a person replies, or message us on WhatsApp and Replai answers you itself, which tells you more than this page can.
Do I need to be technical?
No. Pair via QR code, drop in a doc, you're done. The setup is the same shape as adding WhatsApp Web to a new laptop.
If I pair my real number, does it reply to everyone?
Not all at once. New customers get an answer straight away. For chats that were already on your phone when you paired, it waits 5 minutes and answers only if nobody from your team has replied. Mark friends, family or suppliers "Never answer this contact" and it leaves them alone for good. Prefer it to stay out of existing chats completely? Choose "New conversations only" in Settings.
Will the AI make up answers?
It answers from your knowledge base and is instructed to say "let me check with the team" rather than guess. That is the safeguard, not a guarantee: any AI can get something wrong, so every reply is logged, risky threads are flagged for you, and you can take over a conversation at any time.
Will my WhatsApp number get banned?
Real risk on any unofficial WhatsApp automation. Replai mitigates with rate limiting, jittered scheduling, and a warm-up routine, but we're honest: no one can guarantee permanence on Baileys-based stacks. Use a dedicated business number, not your personal one.
Can I take over a conversation manually?
Yes. Pause the AI per-conversation or globally from the operator dashboard. The customer doesn't notice. They just get human replies until you resume.
What languages does it speak?
Pretty much any major language: English, Bahasa Malaysia, Mandarin, Spanish, Vietnamese, Thai, Tagalog, Arabic, Hindi, French and many more. Auto-detected per message, voice notes included. Customers can switch language mid-conversation and Replai follows along.
What about the AI costs?
Replai covers them. One price per plan, with Conversation Packs for overage at $9 on Starter, $8 on Growth and $7 on Pro: no AI provider account to open, no API key, no token math, no separate provider bill. Connecting a store is the one place where you paste something: WooCommerce takes our plugin or a read-only key, Shopify takes a webhook secret.
Message your own number tonight and watch it answer.
Seven days free, no card. If it is not for you, nothing to cancel. If it is, plans start at $19 a month with the AI included.