Can a WhatsApp bot answer parents' fee and timetable questions?

Yes. Give it your fee sheet and timetable and it answers fees per subject and level, class times, availability, trial-class rules and location, in the parent's language including voice notes. Anything it cannot find is handed to your staff.

Will it answer inside my existing parent groups and chats?

No. New accounts answer new conversations only: chats already on the phone when you pair stay with you, and only people who message for the first time get the AI. You can release a single old thread to the bot or switch to answering everyone in Settings, and take any conversation back by replying yourself.

How do we capture enquiries for staff to call back?

Turn on lead capture. When a parent asks about a trial or fees, the bot records the child's level, subject, preferred day and the parent's number to a Google Sheet, then tells the parent someone will confirm. Staff work the sheet in the morning.

How much does it cost for a tuition centre?

On Replai the Starter plan is $19 a month for one WhatsApp number and 120 conversations a cycle, where a conversation is one customer thread of up to five bot replies; Growth is $49 for up to three numbers, 300 conversations and campaigns. The AI is included, there are no per-message fees because it pairs to your existing number, and the 7-day trial needs no card.

A WhatsApp answer for every parent enquiry

Quick answer

A tuition centre assistant on WhatsApp answers subjects and year groups, fees per subject and level, class times and availability, trial class rules and the centre's location, in the parent's language. Qualified enquiries become Google Sheet rows with the child's level, subject and preferred day. Placement decisions, fee disputes and special needs go to your staff.

Parents ask the same six questions; all six are answered from your own fee sheet.
A class that is no longer running gets a check-back, not an invented answer.
Trial requests land in a sheet with the child's level, subject and preferred day.
Any thread can be taken over from the dashboard; the bot pauses until you resume it.

At a glance

It answers

Subjects and year groups
Fees and timetable
Trial classes
Centre location

It hands to you

Placement decisions
Fee disputes
Special needs

10 min

to set up

New chats

only, by default

Any

language

Tuition centre

answered by Replai, after hours

Do you have Year 10 maths? What's the fee?21:14
Yes, Year 10 Maths: Tuesday 8pm and Saturday 10am, $120 a month, maximum 8 per class. Free trial class this week. Want to book one?21:14
Saturday trial please, for my son Adam21:16
Trial request noted: Adam, Saturday 10am, Maths. The centre confirms the seat shortly, and the teacher will message you after the class. Bring a notebook.21:16

Illustrative exchange. Your bot answers from your own prices, hours and rules.

Replai knowledge base screen with pasted prices, hours and policies — Your prices, hours and rules live here. Paste them once; every answer comes from this.

Replai leads table showing captured customer details — Every enquiry that shows intent lands in a sheet with the name, number and what they asked.

Why do parent enquiries go unanswered?

Parents enrol with the centre that answers. The MIT lead response study found that calling a web lead within five minutes rather than thirty makes contact 100 times more likely, and qualification 21 times more likely (InsideSales.com/MIT Lead Response Management Study, 2007). An enquiry sent at 11pm and answered at 9am the next morning has usually been answered by someone else first.

Parents discover your centre via word-of-mouth, Facebook, or a flyer. They WhatsApp. They ask the same six questions — what subjects, what year groups, what's the fee, where's the centre, when do classes start, do you do trial classes?

If you're running the centre, you answer those six questions at 11pm after dinner, between classes, or while marking papers. If you're sleeping, the enquiry sits unread until morning — and by then they've found another centre that answered faster.

What can a WhatsApp bot handle for a tuition centre?

Drop your centre's information into Replai once — subject list, the year/grade groups you teach, fee structure, locations, class times, trial-class policy. The bot answers from that knowledge base the moment a parent asks, in their language, auto-detected.

When the parent shows real interest — asks about trial classes, mentions their child's grade, asks how to register — Replai captures the lead to your Google Sheet. Name, child's grade, subject of interest, the conversation transcript. You follow up the next morning.

The parents who weren't going to register get a polite, accurate answer at 11pm. The ones who would register get logged for follow-up. You stop personally responding to every enquiry.

What you get

KB-grounded answers. Replai quotes from your fee sheet, not from imagination. If a parent asks about a class that's no longer running, it says "let me check with the team" instead of making something up.
Lead capture to Google Sheets. Qualified parents land as rows. Add a follow-up-call column and your team works through them at 9am.
Any language. English, Malay, Mandarin, Spanish, Arabic and more, voice notes included. Mixed-language messages, the way many parents actually write, work too.
Human handover. Every conversation can be taken over from the dashboard. The bot pauses on that thread while you handle a complex enquiry personally — then you resume the bot when done.

Set up in 5 minutes

Pair your WhatsApp Business number, pick the Tuition template, paste in your subject/fee/schedule info. Adjust the lead-capture prompt to ask for the details your team needs. First enquiry answered within minutes.

Want this on your number?

7-day free trial — no credit card, no API key.

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Frequently asked questions

Can a WhatsApp bot answer parents' fee and timetable questions?: Yes. Give it your fee sheet and timetable and it answers fees per subject and level, class times, availability, trial-class rules and location, in the parent's language including voice notes. Anything it cannot find is handed to your staff.
Will it answer inside my existing parent groups and chats?: No. New accounts answer new conversations only: chats already on the phone when you pair stay with you, and only people who message for the first time get the AI. You can release a single old thread to the bot or switch to answering everyone in Settings, and take any conversation back by replying yourself.
How do we capture enquiries for staff to call back?: Turn on lead capture. When a parent asks about a trial or fees, the bot records the child's level, subject, preferred day and the parent's number to a Google Sheet, then tells the parent someone will confirm. Staff work the sheet in the morning.
How much does it cost for a tuition centre?: On Replai the Starter plan is $19 a month for one WhatsApp number and 120 conversations a cycle, where a conversation is one customer thread of up to five bot replies; Growth is $49 for up to three numbers, 300 conversations and campaigns. The AI is included, there are no per-message fees because it pairs to your existing number, and the 7-day trial needs no card.

Sources

About WhatsApp, WhatsApp, 2026-09-07
Lead Response Management Study, InsideSales.com and MIT, 2007
Making voice messages better, WhatsApp blog, 2022-03-30