Tuition centre

A WhatsApp answer for every parent enquiry

Class schedules, fees, age-group fits, location, registration — answered the moment a parent asks. Qualified leads captured to a sheet for follow-up.

The pain

Parents discover your centre via word-of-mouth, Facebook, or a flyer. They WhatsApp. They ask the same six questions — what subjects, what year groups, what's the fee, where's the centre, when do classes start, do you do trial classes?

If you're running the centre, you answer those six questions at 11pm after dinner, between classes, or while marking papers. If you're sleeping, the enquiry sits unread until morning — and by then they've found another centre that answered faster.

What Replai does

Drop your centre's information into Replai once — subject list, the year/grade groups you teach, fee structure, locations, class times, trial-class policy. The bot answers from that knowledge base the moment a parent asks, in their language (English, Bahasa Malaysia, Mandarin auto-detected).

When the parent shows real interest — asks about trial classes, mentions their child's grade, asks how to register — Replai captures the lead to your Google Sheet. Name, child's grade, subject of interest, the conversation transcript. You follow up the next morning.

The parents who weren't going to register get a polite, accurate answer at 11pm. The ones who would register get logged for follow-up. You stop personally responding to every enquiry.

What you get

KB-grounded answers. Replai quotes from your fee sheet, not from imagination. If a parent asks about a class that's no longer running, it says "let me check with the team" instead of making something up.
Lead capture to Google Sheets. Qualified parents land as rows. Add a follow-up-call column and your team works through them at 9am.
Multilingual. Bahasa Malaysia, English, Mandarin, voice notes included. Mixed-language messages (the actual way Malaysian parents write) work too.
Human handover. Every conversation can be taken over from the dashboard. The bot pauses on that thread while you handle a complex enquiry personally — then you resume the bot when done.

Set up in 5 minutes

Pair your WhatsApp Business number, pick the Tuition template, paste in your subject/fee/schedule info. Adjust the lead-capture prompt to ask for the details your team needs. First enquiry answered within minutes.

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