Quick answer
A property agent's WhatsApp assistant answers listing price, size, status and features from an inventory document you update as units move, offers viewing slots, and covers standard financing and area questions from your own reference notes. Viewing requests become sheet rows with listing reference, time and contact. Negotiation, offers, contracts and legal questions stay with you.
- Update one inventory document and the assistant stops offering units that have gone.
- Viewing requests land in a sheet with listing reference, preferred time and contact.
- Financing and area answers come from your reference notes, never from guesswork.
- Negotiation, offers and contracts are never handled by the assistant.
At a glance
It answers
- Listing prices and details
- Viewing slots
- Loan and deposit basics
- Neighbourhood and amenities
It hands to you
- Negotiation and offers
- Legal questions
- Tenant screening
10 min
to set up
You first
on existing chats
Any
language
Real estate
answered by Replai, after hours
- The 2-bedroom on Park Avenue, what's the rent? Can I view this weekend?21:14
- Park Avenue 2-bed: $1,700 a month, furnished, 900 sq ft, 8 minutes' walk to the station. Viewings Saturday 11am or 3pm. Which suits?21:14
- Saturday 3pm. Is the price negotiable?21:16
- Saturday 3pm noted, and the agent confirms the viewing and sends the address. Price talk I'll leave to the agent, who will call you before the viewing. Your name and number please?21:16
Illustrative exchange. Your bot answers from your own prices, hours and rules.
The pain
Portal traffic is the definition of a lead that goes cold in minutes. The MIT lead response study found that calling a web lead within five minutes rather than thirty makes contact 100 times more likely, and qualification 21 times more likely (InsideSales.com/MIT Lead Response Management Study, 2007). The same enquiry has usually gone to several agents at once, so the reply time is the shortlist.
If you're a real estate agent, your WhatsApp inbox is "is this unit still available?", "can I view this weekend?", "what's the price for the unit on the 12th floor?", "is parking included?", "do you handle rentals too?", "what's the loan eligibility for foreigners?". Most messages come from listing portal traffic that's been bombarded with the same questions across 10 agents.
You're at a viewing, in a closing meeting, or commuting. By the time you reply, the prospect's moved on to the next agent who answered first.
What can a WhatsApp bot handle for a property agent?
Drop your listing inventory and standard answers into Replai once — current listings (unit, price, size, status, key features), viewing availability, common financing FAQ, foreigner-buyer rules, area info, your specialty (rentals vs sales vs both), parking + facility details. The bot pairs to your WhatsApp Business number in 30 seconds and handles the predictable enquiries while you focus on the deals already in motion.
When a prospect wants a viewing or expresses serious interest, Replai captures it to a Google Sheet — listing reference, viewing time preference, budget signal, contact, financing situation — so you can follow up the warm leads first.
What you get
- Listing status answers from your real inventory. Update one Google Doc when units move; Replai answers "that one was rented last week, but here's a similar unit at RM X" immediately.
- Viewing requests captured to a Google Sheet. Date, time, listing reference, contact — sorted by recency. You confirm on your terms.
- Standard financing answers. "What's the typical loan eligibility for a buyer at $500k?" → bot answers from your maintained FAQ doc. Edge cases get "let me check with my banker contact and get back to you".
- Foreigner buyer rules. Stops the repetitive MM2H + foreign-buyer questions — bot answers from your maintained reference.
- Any language, auto-detected. English, Malay, Mandarin, Spanish, Arabic and more, voice notes included. Buyers in any big city message in several of these.
- Out-of-hours coverage. Late-night portal-traffic messages get answers — "yes still available, weekend viewing slots are Sat 10am or 2pm, want me to hold one?"
- Area + neighbourhood info. "What's the area like / nearest MRT?" — answered from your maintained area-info doc, not from the bot guessing.
What should stay with the agent?
Replai doesn't make offers, sign contracts, or negotiate on your behalf. It captures viewing requests + warm-lead signals to a Google Sheet. Negotiation, contracts, and the actual deal flow stay with you. It also doesn't give legal or financial advice — "check with your banker" is the default redirect.
Setup in 5 minutes
- Pair your business WhatsApp via QR code — 30 seconds, no Meta application needed
- Drop in your current inventory, financing FAQ, foreigner-buyer rules, area info (Google Docs)
- Set the system prompt to redirect contracts and negotiation back to you
- First listing enquiry answered within minutes
What it costs
From $19/month, AI included. No per-message fees, no API keys to manage. 7-day free trial — pair your number, see how it handles a weekend of portal traffic, decide.
Related
Want this on your number?
7-day free trial — no credit card, no API key.
Frequently asked questions
Can a WhatsApp bot answer listing questions for a property agent?
- Yes. Paste your current listings with price, size, location and viewing rules and the bot answers from them, collects a buyer's budget, preferred area and contact, and logs the lead to a Google Sheet. It hands financing and negotiation questions to you.
Will it reply inside chats I already have with buyers?
- Only if nobody else does. New enquiries get an answer straight away. For buyers you were already chatting with when you paired, it waits 5 minutes and answers only if you have not replied by then. Mark friends, family or suppliers "Never answer this contact" and it leaves them alone for good. Prefer it to stay out of existing chats completely? Choose "New conversations only" in Settings.
Can it answer in more than one language?
- Yes. It detects the language of each message, including voice notes, and replies in it: English, Malay, Mandarin, Spanish, Arabic and most others. Buyers who switch languages mid-conversation are answered in whichever they used last.
What does it cost for an agent?
- On Replai the Starter plan is $19 a month for one WhatsApp number and 120 conversations a cycle, where a conversation is one customer thread of up to five bot replies; Growth is $49 for up to three numbers, 300 conversations and campaigns. The AI is included, there are no per-message fees because it pairs to your existing number, and the 7-day trial needs no card.
Sources
- About WhatsApp, WhatsApp, 2026-09-07
- Lead Response Management Study, InsideSales.com and MIT, 2007
- Making voice messages better, WhatsApp blog, 2022-03-30