Quick answer
A travel assistant on WhatsApp quotes package prices per departure and room type, explains inclusions and exclusions, answers visa and document checklists, child rates and payment terms, and sends the brochure links you keep in its notes. Leads become sheet rows with dates and traveller counts. Custom itineraries, group totals, changes and refunds go to a consultant.
- One promotion produces the same ten questions; all ten are answered from your brochure.
- The assistant never builds an itinerary or promises a total for a group.
- Leads arrive sorted by departure with traveller counts, dates and package interest.
- Travellers already on a trip stay with your consultants, not with the assistant.
At a glance
It answers
- Package prices and departure dates
- What is included and excluded
- Visa and document checklists
- Deposit and payment steps
It hands to you
- Custom itineraries and group quotes
- Changes to booked trips
- Refunds and complaints
10 min
to set up
New chats
only, by default
Any
language
Travel agencies
answered by Replai, after hours
- How much is the 10-day Japan tour in December? Is the visa included?21:14
- December Japan tour: 10 days from $2,490 per person twin sharing, departures 5 and 19 December. Visa assistance, flights, hotels and breakfasts included. Want the full itinerary PDF?21:14
- Yes. Family of 5, one child aged 621:16
- Sent. Children 2 to 11 sharing with parents are $1,990. For a family of five our consultant will confirm the rooms and total. Your name and number please?21:16
Illustrative exchange. Your bot answers from your own prices, hours and rules.
Travel enquiries come in waves: a promotion goes out, and for two days the WhatsApp is a queue of "how much?", "which dates?", "is the visa included?". Consultants answer the same questions until the wave passes, and the customers who asked at 11pm get an answer at 10am, by which time a competitor has already sent them a PDF.
Why travel WhatsApp is a queue
A promotion creates a queue with a deadline. The MIT lead response study found that calling a web lead within five minutes rather than thirty makes contact 100 times more likely, and qualification 21 times more likely (InsideSales.com/MIT Lead Response Management Study, 2007). Someone asking a package price at 11pm is comparing agencies, and the brochure that lands first sets the anchor.
Every package generates the same ten questions, and the answers are all on the brochure. Price by room type, dates, what is included, baggage, visa, payment plan, deposit deadline. The valuable work, matching a family to the right departure, handling a change, closing a group booking, is a small share of the messages but it is buried under the repetitive ones.
What can a WhatsApp bot handle for a travel agency?
Paste your package sheets into the knowledge base: prices per departure and room type, inclusions and exclusions, visa checklists, payment terms, and the links to your brochures. The assistant answers from that on the number customers already message, in whatever language the traveller writes in.
| Customer asks | Answered from |
|---|---|
| Price for a package and date | Your price table per departure and room type |
| What is included | Your inclusion list |
| Visa and documents | Your checklist per destination |
| Child and infant rates | Your rules |
| Deposit and instalments | Your payment terms |
| Brochure or itinerary | The links you keep in its notes |
When the customer gives traveller numbers, dates and a name, the assistant logs the lead to your Google Sheet with the package they asked about. Consultants open the day with a list of warm leads sorted by departure, not a chat backlog.
What should stay with your consultants?
The assistant never builds a custom itinerary or promises a total for a group. It collects the requirements and passes the thread to a consultant. Changes to booked trips, refunds, complaints and anything about a traveller who is already abroad go straight to a person, with the conversation attached so nobody asks the customer to repeat themselves.
An evening with it switched on
A promotion goes out at 6pm. By midnight the assistant has answered forty package questions, sent the brochure link thirty times, and logged eleven leads with names, dates and traveller counts. Two of those asked for a private group departure; both threads are marked for a consultant. A customer already on a trip messages about a delayed flight; that thread was never touched by the assistant because it existed before you paired, and your consultant answers it directly.
Set up in 10 minutes
Pair your agency number by QR. Paste the current packages, the visa checklists and your payment terms. Add the brochure links. Set language to auto. Test with last week's real questions, fix what is vague, and switch it on. New enquiries get answered from that moment; existing conversations stay yours.
Related
- WhatsApp for hotels and homestays
- WhatsApp for real estate agents
- Multilingual WhatsApp setup: answer in the language they wrote in
- How many WhatsApp broadcast messages can you safely send per hour and per day?
- A starter WhatsApp assistant for any small business
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Frequently asked questions
Can a WhatsApp bot quote tour package prices?
- Yes, from the price list and departure dates you give it. It quotes per person, per room type and per departure, explains what is included, and asks for the traveller count and dates. For group or custom requests it collects the details and hands them to a consultant instead of inventing a total.
Can it send the itinerary PDF?
- It can send text and links you keep in its notes, so a link to the itinerary PDF or brochure works. It answers questions about the itinerary from the text you paste in.
Does it handle visa questions?
- It answers from the checklist you write: which documents, passport validity, processing time, fees. It does not give immigration advice beyond your notes, and it passes unusual cases to a person.
Will it interfere with customers who are already travelling?
- No. By default it answers new conversations only. Travellers you are already chatting with keep talking to you. You can hand the assistant an individual thread when you want, and take any conversation back by replying yourself.
Sources
- About WhatsApp, WhatsApp, 2026-09-07
- Lead Response Management Study, InsideSales.com and MIT, 2007