General support

A starter WhatsApp assistant for any small business

The default Replai template — answers FAQ, captures leads, hands off when something's tricky. Customise as you go.

When to use this template

If you don't see a template that exactly matches your business — you're not running contests, you're not a tuition centre, you're not selling products online — start here. The general-support template covers the universal shape of small-business inbound:

Customers asking what you do, where you are, when you're open
People asking about prices or services before deciding
Booking-style enquiries that need a human to confirm
General FAQ that gets asked weekly

It's a clean baseline you can adapt over a couple of days, as you see what your customers actually ask.

What it does on day one

Answers from your business knowledge. Paste your FAQ page, a Google Doc with your services + prices, or your existing website's About text. Replai reads it and answers grounded in your content.
Polite when it doesn't know. "Let me check with the team and get back to you on that" rather than guessing.
Captures leads to Sheets. If you point it at a Google Sheet, qualifying enquiries (name + intent + contact details) get logged so you follow up.
Hands off gracefully. The operator dashboard shows every conversation. Take over manually any time; the bot pauses for that thread until you resume.

What changes as you learn

After a week of inbound, you'll see what your customers actually ask. Common patterns:

A specific product or service that comes up so often it deserves its own KB section
A booking flow that should ask for date + party size + contact upfront
A common complaint pattern that should escalate to you immediately

The system prompt is one settings page away — refine as you learn. Or, if a vertical-specific template emerges as a better fit, switch the bot to that template and your KB carries over.

Set up in 5 minutes

Pair your WhatsApp number via QR, pick the General template, paste in a doc with your business info. Done.

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