Cafes
WhatsApp for cafes and coffee shops
Customers ask about opening hours, today's specials, table availability, and catering — all answered automatically on WhatsApp while your team focuses on the brew.
The pain
If you run a cafe, your WhatsApp Business inbox is the third register nobody mans. "What time you close today?", "Got vegan options?", "Can I book a table for 6 at 3pm?", "Do you do catering for 20pax?", "Is parking available?", "Are you pet-friendly?". Your barista is pulling shots and your floor staff is balancing trays — nobody's watching the phone.
By the time someone gets to the message, the customer has already walked into the cafe down the street that picked up.
What Replai does
Drop your cafe's information into Replai once — menu, prices, today's specials, opening hours by day, dine-in vs takeaway policy, dietary options, catering pricing, location, and parking notes. The bot pairs to your WhatsApp Business number in 30 seconds and handles the predictable questions while your team focuses on the people inside the cafe.
When a customer wants to book a table or place a catering order, Replai captures the details to a Google Sheet — name, party size, time, contact, dietary notes, special requests — so your floor manager has everything they need to confirm.
What you get
- Menu + price answers from your real menu. Drop in your menu as a Google Doc. Replai quotes correctly — "Iced flat white is RM 15" — and says "let me check with the kitchen" on edge cases instead of guessing.
- Today's specials, automatically. Update one Google Doc when specials change — Replai picks it up immediately. No more "sorry that promo ended last week" moments.
- Reservation capture to a Google Sheet. Every booking lands as a row with everything your floor team needs to confirm.
- Catering enquiries triaged. "How much for 20pax?" gets your catering menu + price band + a callback offer for custom orders.
- Multilingual auto-detect. Bahasa, English, Mandarin, voice notes included. Customers send a voice note in mixed languages? Replai handles it.
- Out-of-hours coverage. Late-night message asking about brunch tomorrow? "We open at 8am, here's the brunch menu, see you then."
- Vegan / gluten-free / dietary answers. Stops the "call us to check" loop on dietary questions — answers from your maintained list.
Where to draw the line
Replai does not take orders or process payments. Catering quotes and bookings go to a Google Sheet for your team to confirm. It also doesn't manage waitlists or POS integration. What it does is shave the "are you open / what's the menu / do you have X" repetitive load off your team so they can stay on the floor.
Setup in 5 minutes
- Pair your cafe's WhatsApp Business number via QR code — 30 seconds, no Meta application needed
- Drop in your menu, hours, dietary options, catering pricing (Google Doc works fine)
- Set up a "specials" doc you can update daily
- First customer enquiry answered within minutes
What it costs
From $19/month, AI included. No per-message fees, no API keys to manage. 7-day free trial — pair your number, see how it handles a Saturday lunch rush, decide.
Related
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