For restaurants

WhatsApp customer service for restaurants in Malaysia

Take WhatsApp orders, answer menu questions, manage reservations — all automated, in Bahasa and English, no app downloads required.

If you run a restaurant in Malaysia, your WhatsApp Business inbox probably looks like this: a stream of "masih buka tak?", photo screenshots of the menu with arrows pointing at items, voice notes asking about pork-free options, last-minute table reservation requests, and order-status pings from delivery riders.

Most of those messages have the same five or six underlying questions. You're answering them on a Saturday night between checking on tables.

Replai pairs to your existing restaurant WhatsApp Business number and answers them for you — in your language, from your real menu, around the clock.

The kinds of messages a restaurant gets

Opening hours / today's status — "Are you open?", "Sampai pukul berapa?", "Open lunch ke?"
Menu questions — pricing, dietary (halal, no pork, vegetarian, no spicy), availability of specials, allergens
Reservation requests — table for 4 at 7pm, party booking, outdoor seating
Order enquiries — "Ada delivery ke Mont Kiara?", "Boleh order untuk besok?", "Set lunch masih ada?"
Photo-of-menu screenshots — customer sends a photo from your Instagram or your printed menu, arrows pointing at items, "this one how much?"

What Replai handles

Menu Q&A from your real menu. Drop in your menu as a Google Doc, PDF, or even a photo. Replai answers from your source of truth — prices stay right, dietary tags stay right, and out-of-stock items don't get over-promised.
Voice notes in Bahasa Malaysia, English, and Mandarin. Older customers and the "easier to record than type" crowd both get answered. Auto-detected per message, no setup.
Menu screenshot reading. Customer sends a photo of your menu with an arrow on the laksa? Replai's vision reads the image and answers in context — no "please tell me which item" friction.
Reservation logging. When someone asks for a table, Replai captures the details (date, time, party size, contact) to a Google Sheet so your floor manager has it for the day's booking sheet.
Operating hours awareness. If you've set hours, Replai can respond with "we're closed, kitchen opens at 11am" automatically outside service times.

Where to draw the line

Replai isn't a POS replacement. It doesn't take card payments, doesn't push to your kitchen ticketing system, and doesn't dispatch riders. For the actual order flow, you'd still want your existing channels (GrabFood / foodpanda / your own ordering site).

What Replai does is take the inbound conversation load off you — the questions that come before and after an order, the reservation requests that pile up between 6 and 8pm, the "ada masih?" pings from people who saw your story.

Setup in 5 minutes

Pair your restaurant's WhatsApp Business number via QR code — 30 seconds, no Meta application needed
Drop in your menu (Google Doc URL works fine) and any policies you want surfaced (delivery zones, reservation rules, halal certification details)
Pick the General template (or build from scratch — we'll help)
First customer message answered minutes later

What it costs

From $19/month, AI included. No per-message fees, no API keys to manage, no surprise OpenAI bills. 7-day free trial — pair your number, see how it handles one busy Saturday, decide.

Want this on your number?

7-day free trial — no credit card, no API key.

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