Can a WhatsApp bot answer same-day delivery questions?

Yes, from the rules you give it: cut-off times, delivery areas and charges, and which arrangements are available today. Update the availability line each morning and the bot stops promising what you have sold out of.

Can customers send a photo of what they want?

Yes. Replai reads images, so a customer can send a screenshot or a photo of an arrangement and the bot can match it against your catalogue descriptions and quote from your price list, or hand it to you if it is a custom request.

Will it answer my existing customers' chats?

Only if nobody else does. New customers get an answer straight away. For chats that were already on your phone when you paired, it waits 5 minutes and answers only if nobody from your team has replied. Mark friends, family or suppliers "Never answer this contact" and it leaves them alone for good. Prefer it to stay out of existing chats completely? Choose "New conversations only" in Settings.

How much does it cost for a florist?

On Replai the Starter plan is $19 a month for one WhatsApp number and 120 conversations a cycle, where a conversation is one customer thread of up to five bot replies; Growth is $49 for up to three numbers, 300 conversations and campaigns. The AI is included, there are no per-message fees because it pairs to your existing number, and the 7-day trial needs no card.

WhatsApp for florists

Quick answer

A florist assistant on WhatsApp answers bouquet prices by size, delivery zones and fees, same-day cut-off times and what is available today, from a document you update each morning. Orders become sheet rows with arrangement, occasion, delivery time, address and card message. Custom arrangements, wedding work and delivery problems go to a person.

Same-day promises follow your cut-off rules, so nothing is sold after the van leaves.
Update the availability line each morning and the bot stops offering sold-out stems.
Orders land in a sheet sorted by delivery urgency, with the card message included.
Custom arrangements, weddings and delivery complaints are handed to a person.

At a glance

It answers

Bouquet prices and sizes
Same-day delivery cut-off
Delivery areas and fees
Card messages

It hands to you

Custom arrangements
Wedding and event orders
Delivery problems

10 min

to set up

You first

on existing chats

Any

language

Florists

answered by Replai, after hours

Can you deliver roses downtown today?21:14
Yes, order before 2pm for same-day. Downtown delivery is $10. Rose bouquets run from $60 (12 stems) to $140 (36). Which size?21:14
12 stems, card: Happy anniversary21:16
12 roses, card 'Happy anniversary', downtown today. Recipient's name and number please, then I'll send the payment link.21:16

Illustrative exchange. Your bot answers from your own prices, hours and rules.

Replai knowledge base screen with pasted prices, hours and policies — Your prices, hours and rules live here. Paste them once; every answer comes from this.

Replai leads table showing captured customer details — Every enquiry that shows intent lands in a sheet with the name, number and what they asked.

The pain

Flower orders are decided in minutes. The MIT lead response study found that calling a web lead within five minutes rather than thirty makes contact 100 times more likely (InsideSales.com/MIT Lead Response Management Study, 2007). A customer asking whether you can deliver roses this afternoon has three other florists open in another tab, and the delay is the whole decision.

If you run a florist, your WhatsApp inbox is "do you deliver to [area]?", "how much for a bouquet for Valentine's?", "can I get same-day for tomorrow morning?", "do you do funeral wreaths?", "can I customise the colours?", "do you do bulk for events?". Lots of quote-shopping before anyone commits.

You're arranging, cutting, packing, and managing a same-day driver. By the time you get to the message, the customer has ordered from the florist down the road who picked up.

What can a WhatsApp bot handle for a florist?

Drop your florist info into Replai once — arrangement catalog with photos + prices, delivery zones + cut-off times, same-day vs next-day rules, bulk pricing, funeral arrangement options, customisation policy, opening hours. The bot pairs to your WhatsApp Business number in 30 seconds and handles the predictable enquiries while you focus on the arrangements in progress.

When a customer wants to place an order, Replai captures it to a Google Sheet — arrangement, occasion, delivery date + time + address, card message, contact, customisation notes — so your team has everything to confirm + arrange.

What you get

Arrangement + price answers from your real catalog. "Premium roses bouquet starts at $180" — quoted correctly, with photo link if you have one.
Delivery zone + cut-off rules. "We deliver across the city before 5pm if ordered by 1pm the same day" — answered from your maintained zone doc. Stops the repetitive "do you deliver to [area]" loop.
Same-day capacity triage. "Can I get same-day for 4pm?" — bot checks your same-day rules and either confirms or routes to next-day. Honest about capacity.
Order capture to a Google Sheet. Every enquiry lands as a row with arrangement, occasion, delivery details, card message — sorted by delivery urgency.
Any language, auto-detected. English, Malay, Mandarin, Spanish, Arabic and more, voice notes included. Funeral + condolence enquiries especially benefit from native-language handling.
Funeral + condolence handling. "Need a wreath for tomorrow morning" — handled with appropriate tone + your maintained funeral arrangement options.
Out-of-hours coverage. Late-night Valentine's / Mother's Day rush handled while you finish today's deliveries.

What should stay with a person?

Replai doesn't take payment or confirm orders. Orders go to a Google Sheet for your team to confirm + invoice. It also doesn't manage your delivery driver or routing. What it does is shave the "do you deliver / how much / can you do same-day" loop off so your team can stay focused on the flowers.

Setup in 5 minutes

Pair your business WhatsApp via QR code — 30 seconds, no Meta application needed
Drop in your catalog with photos + prices, delivery zones + cut-offs, same-day rules (Google Doc works fine)
Set up a "today's specials / what's fresh" doc you can update daily
First customer enquiry answered within minutes

What it costs

From $19/month, AI included. No per-message fees, no API keys to manage. 7-day free trial — pair your number, see how it handles a busy Friday afternoon, decide.

Want this on your number?

7-day free trial — no credit card, no API key.

Start free trial

Frequently asked questions

Can a WhatsApp bot answer same-day delivery questions?: Yes, from the rules you give it: cut-off times, delivery areas and charges, and which arrangements are available today. Update the availability line each morning and the bot stops promising what you have sold out of.
Can customers send a photo of what they want?: Yes. Replai reads images, so a customer can send a screenshot or a photo of an arrangement and the bot can match it against your catalogue descriptions and quote from your price list, or hand it to you if it is a custom request.
Will it answer my existing customers' chats?: Only if nobody else does. New customers get an answer straight away. For chats that were already on your phone when you paired, it waits 5 minutes and answers only if nobody from your team has replied. Mark friends, family or suppliers "Never answer this contact" and it leaves them alone for good. Prefer it to stay out of existing chats completely? Choose "New conversations only" in Settings.
How much does it cost for a florist?: On Replai the Starter plan is $19 a month for one WhatsApp number and 120 conversations a cycle, where a conversation is one customer thread of up to five bot replies; Growth is $49 for up to three numbers, 300 conversations and campaigns. The AI is included, there are no per-message fees because it pairs to your existing number, and the 7-day trial needs no card.

Sources

About WhatsApp, WhatsApp, 2026-09-07
Lead Response Management Study, InsideSales.com and MIT, 2007