Quick answer
A preschool assistant on WhatsApp answers fees and what they include, age groups and class sizes, hours, meals, transport areas and the enrolment checklist, in the parent's language. Visit requests become Google Sheet rows with the parent's name, the child's age and a preferred day. Placement, waiting lists, allergies and fee disputes go to the principal.
- Fees, hours, meals and transport answers come straight from your own enrolment sheet.
- The assistant never promises a place; the principal decides every placement.
- Anything about a specific child goes to a person with the conversation attached.
- It answers new one-to-one chats only; existing parent groups stay with your staff.
At a glance
It answers
- Fees, deposits and what is included
- Age groups and class sizes
- Hours, transport and meals
- Enrolment steps and documents
It hands to you
- Placement and waiting-list decisions
- Special needs and medical notes
- Fee disputes
10 min
to set up
New chats
only, by default
Any
language
Kindergartens and preschools
answered by Replai, after hours
- My daughter is 4, is there a place in January? What are the fees?21:14
- For 4-year-olds we have the K1 class, 8am to 1pm, up to 15 children with 2 teachers. $380 a month plus $200 registration, meals included. January intake is open. Want to visit?21:14
- Yes. Do you have transport from the east side?21:16
- Transport covers the east side and the city centre, $60 a month. Visits are Tuesday and Thursday 10am; which day suits? Your name and your daughter's name please.21:16
Illustrative exchange. Your bot answers from your own prices, hours and rules.
Parents choose a kindergarten on their phone at night, after the children are asleep, by messaging every centre near them and seeing who replies. "what are the fees?", "is there a place for a 4-year-old?", "do you have transport?", "what time do you open?". The centre that answers clearly at 10pm gets the visit; the one that answers at 9am the next day gets a polite "we've decided".
Why preschool enquiries pile up
Parents compare centres in a single evening. The MIT lead response study found that calling a web lead within five minutes rather than thirty makes contact 100 times more likely, and qualification 21 times more likely (InsideSales.com/MIT Lead Response Management Study, 2007). The centre that answers fees and hours at 10pm is the one that gets the visit booked.
Enrolment season means dozens of near-identical enquiries a week, all requiring the same facts: fees and what they include, age groups and class sizes, hours, meals, transport, registration steps. The principal or office staff answer them between actual work with children, which means slowly and inconsistently.
What can a WhatsApp bot handle for a preschool?
Paste your fee sheet, age bands, timetable, meal plan, transport areas and enrolment checklist into the knowledge base. The assistant answers from that on your centre's number, in whatever language the parent writes in.
| Parent asks | Answered from |
|---|---|
| Fees, deposit, inclusions | Your fee sheet |
| Age groups and class sizes | Your class list |
| Hours, half day, full day | Your timetable |
| Meals and allergies policy | Your meal plan and policy |
| Transport areas and cost | Your route list |
| How to enrol and visit | Your checklist and visit slots |
A visit request or enrolment enquiry becomes a row in your Google Sheet with the parent's name, the child's age and the preferred day, so the office confirms visits each morning.
What should stay with the principal?
The assistant never decides placement, never promises a place, and never advises on a specific child. Special needs, allergies, medical notes, behaviour concerns and fee disputes go straight to the principal, with the conversation attached so the parent does not repeat themselves.
An evening with it switched on
Enrolment week. Twenty enquiries after 8pm. The assistant answers fees and hours twenty times, in three different languages, books nine visits into the sheet, and flags two parents who mentioned a child with a food allergy for the principal. In the morning the office confirms nine visits with one look at the sheet, and the principal calls the two parents personally.
Set up in 10 minutes
Scan the QR with the phone that holds the centre's number. Paste fees, age groups, hours, meals, transport and the enrolment steps. Set language to auto. Ask it a parent's question from another phone and read the answer. Fix anything vague and switch it on. New enquiries are answered from that moment; existing parent chats stay with your staff.
Related
- A WhatsApp answer for every parent enquiry: tuition centres
- WhatsApp chatbot for tuition centres
- Multilingual WhatsApp setup: answer in the language they wrote in
- A starter WhatsApp assistant for any small business
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Frequently asked questions
Can a WhatsApp bot answer parents about fees and enrolment?
- Yes. Paste your fee structure, age groups, hours, meals, transport areas and enrolment checklist, and it answers from that in the parent's language, including voice notes. Visit requests and enrolment leads are logged to a Google Sheet for your office.
What does it say about availability and waiting lists?
- Only what you write: which intakes are open, which classes are full, how the waiting list works. Placement decisions themselves always go to the principal; the assistant never promises a place.
How does it handle questions about a specific child?
- Anything about a child's needs, medical notes, allergies or behaviour is passed to a person immediately, with the conversation attached. The assistant is told not to advise on it.
Will it answer in our existing parent groups?
- No. It answers new one-to-one conversations only, by default. Existing parent chats and groups stay with your staff. You can hand it a specific thread if you want to.
Sources
- About WhatsApp, WhatsApp, 2026-09-07
- Lead Response Management Study, InsideSales.com and MIT, 2007
- Making voice messages better, WhatsApp blog, 2022-03-30